Privacy Policy
Your privacy is important to us. Learn how we protect your information.
Your privacy is important to us. Learn how we protect your information.
This privacy policy sets out how surabhitravelsonline.com uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
surabhitravelsonline.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
surabhitravelsonline.com may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If surabhitravelsonline.com, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then surabhitravelsonline.com may cancel the said bookings at any time before the scheduled time of departure of the relevant flights/trains or before the expected date of visit to any property booked through surabhitravelsonline.com.
In such situations, surabhitravelsonline.com in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, surabhitravelsonline.com shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
Users can send cancellation request through portal surabhitravelsonline.com and steps are clearly explained in portal. For any other clarification you can call customer support.
It is mandatory to contact surabhitravelsonline.com for all refunds, as the airline will not be able to refund your tickets booked at surabhitravelsonline.com.
All cancellations made directly with the Airline need to be intimated to surabhitravelsonline.com by Email or Phone in order to initiate the refund process. Processing times for cancellation and refund requests vary.
The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.